1. Introduction 🔗

Sinora AI ("we", "us", "our") operates sinoraai.online, an AI-powered image and video generation platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights you have over it. By using Sinora AI you agree to the practices described in this policy. We designed this policy to comply with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and other applicable privacy laws.

2. Information We Collect 🔗

We collect the following categories of information:

• Account information — your full name and username chosen at registration.
• Email address — used for login, notifications and account recovery.
• Payment information — processed securely by third-party payment providers (e.g. Stripe). We never store your full card number on our servers.
• AI prompts — the text prompts you submit to generate content.
• Uploaded images and files — reference images and other files you upload to guide generation.
• Device information — browser type, operating system, screen size and IP address.
• Cookies — small files stored in your browser (see section 7).
• Analytics data — aggregated usage statistics such as pages visited and features used.

3. How We Use Information 🔗

We use your data to: provide and operate the service, process generations you request, manage your subscription and token balance, process payments, respond to support requests, improve our models and features, prevent fraud and abuse, and comply with legal obligations. We do not sell your personal data to third parties.

4. AI Generated Content 🔗

Prompts you submit and content you generate are stored in your account so you can access your history. We may review content flagged by automated safety systems to enforce our Acceptable Use Policy. If Private Generation is enabled on your plan, your generations are not visible to other users and are excluded from public galleries.

5. Data Storage 🔗

Your data is stored on secured servers provided by reputable cloud infrastructure providers. We retain account data for as long as your account exists. Generated content and prompts are retained until you delete them or your account. Backup copies may persist for up to 30 days after deletion.

6. Security 🔗

We use industry-standard safeguards: encryption in transit (TLS), encrypted storage of credentials, access controls, and regular security reviews. No method of transmission or storage is 100% secure, but we work continuously to protect your data and will notify you of any breach as required by law.

7. Cookies 🔗

We use essential cookies (login sessions, security), preference cookies (your settings) and analytics cookies (usage measurement). You can control cookies through your browser settings; disabling essential cookies may break core functionality.

8. Third-Party Services 🔗

We work with trusted third parties that process data on our behalf:

• Google Authentication — if you sign in with Google, we receive your name and email from Google.
• Apple Authentication — if you sign in with Apple, we receive the identifier and email Apple shares.
• Stripe — processes payments; your card data is handled under Stripe's own privacy policy.
• Analytics providers — receive aggregated, pseudonymised usage data.

Each provider processes data under its own privacy policy and our data processing agreements.

9. Your Rights 🔗

Depending on your jurisdiction (including under GDPR and CCPA), you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — update inaccurate or incomplete data (also available in Account → Settings).
• Deletion — delete your account and associated data at any time (Account → Settings → Delete account).
• Data portability — receive your data in a structured, machine-readable format.
• Objection & restriction — object to or restrict certain processing.

To exercise any right, contact us at the address below. We respond within 30 days.

10. Children's Privacy 🔗

Sinora AI is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect data from children. If you believe a child has provided us personal data, contact us and we will delete it promptly.

11. International Data Transfers 🔗

Your data may be processed in countries other than your own. Where data is transferred outside the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses to ensure an equivalent level of protection.

12. Changes to This Policy 🔗

We may update this policy from time to time. Material changes will be announced on this page and, where appropriate, by email. The "Last updated" date at the top reflects the latest revision. Continued use of the service after changes constitutes acceptance.

13. Contact Information 🔗

For privacy questions or to exercise your rights:
Sinora AI — Privacy Team
Email: privacy@sinoraai.online
Website: sinoraai.online/contact